State Farm® Insurance Agent James Walford
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ann Higgins
February 5, 2026
"The agency and claims department made getting my car repaired very easy and straightforward. Thank you to everyone!"
"Our Team loves when we can deliver on the claims promise! Thanks for taking a moment to share, Ann. We appreciate you!"
Corey
January 23, 2026
"Tyler was easy and excellent🤙🏼"
"Thanks so much, Corey!"
Chuchu
January 20, 2026
"It’s my first time getting renters insurance and they have been so kind and understandable. 😊"
"Thanks Chuchu, we’re happy to help!"
Jack Sinclair
January 9, 2026
"We experienced a bad weather event that did significant damage to our home. We filed a claim with the help and consultation of the great people at the Walford State Farm Agency. It is always a stressful process when you have to file the claim, and the time and discovery of the events that caused the damage. We are very appreciative of the Walford Agency for their consultation and help with managing the claims process. Thank you."
"Thanks so much, Jack! Led by our Claim Specialist, Mandee- we take a lot of pride in delivering when our customers need us most! Thanks again for sharing!"
VegaFortnite
January 7, 2026
"Fue una experiencia muy buena y rápida"
"Please let us know how we could have improved your experience to earn 5 stars!"
Frank Frank
January 5, 2026
"Helped me set up my DSS super helpful and kind!"
"Thanks Frank!"
Kody Knox
December 12, 2025
"James is a great guy to work with. We have been maintaining his property for a couple years now. Always pays swiftly"
"Appreciate your partnership, Kody! You do a great job for us with mowing and snow removal!"
Courtney Nicole
December 6, 2025
"Denies coverage based on credit scores."
"Hi Courtney- as you can imagine our local Team doesn’t control eligibility. I’m sure you’re an awesome person, so check us out again in the future!"
Tom Langerud
December 3, 2025
"Always professional and thorough. They’ve provided me many years of excellent customer service."
"That means a lot, Tom! We appreciate you."
STEVE HEISLER
November 27, 2025
"Very poor service and seems they are just trying to get rid of me after close to 55 years. Who can just afford to reside there house. Been like this for years and doing a little at a time but that’s not enough. Very frustrating and upsetting."
"Hey Steve, left you a voicemail with some options to renew your home coverage. Let’s chat."
Steve Ashbaugh
November 21, 2025
"During a tough time in my life with the loss of Mom the staff especially Stefany and Mandy helped me so much.👍"
"We take a lot of pride in being there when people need us the most! Thanks so much."
Phillip Chen
November 19, 2025
"Agent Josh was thoroughly knowledgeable and walked me through the application process patiently and attentively. This can be a stressful process but Josh’s personable manner and caring nature made it comfortable and trouble- free."
"Phillip, Josh loved seeing your feedback! He said to take the Mrs. to Christopher’s with some of that savings! Congrats again on retirement!"
James Rosch
November 18, 2025
"Very good and very helpful."
"Thanks so much, James!"
Fatima Martinez
November 15, 2025
"Stefany helped so much and made feel at home!"
"Thanks so much, Fatima! Stef is the best!"
Jake
November 11, 2025
"Mike again was the most professional employee I have ever had when I comes to insurance"
"Thanks Jake! Mike will appreciate your kind words!"
Goldie Hokanson
November 7, 2025
"Very helpful with me. She was Great."
"Thanks so much, Goldie!"
Elizabeth Wilbur
October 31, 2025
"Great office!!"
"Thanks Elizabeth!"
Mario Gomez
October 27, 2025
"In person help!"
"Thanks so much, Mario!"
Leanna Lloyd
October 24, 2025
"Great person very helpful!! Thank you for saving me money!!"
"Thanks Leanna, we’re thrilled to be able to help!"
IowaHiker
October 5, 2025
"Excellent agency. Also thank you for the Insurance Journal!!"
"Thanks so much! We’re so blessed to have the Des Moines clientele we do!"
Matty Krause
October 4, 2025
"100/10 recommend Kylie! She was AMAZING at explaining & breaking down everything for me & answering every question I had. I was a little indecisive on what all I wanted, & she had no issue looking into many things for me!"
"Thanks so much, Matty! We agree- Kylie is amazing! We’ll take great care of your household!"
Jeff Hall
September 18, 2025
"Elizabeth was extremely helpful getting some info to me. Great job! 🚲✌️"
"Thanks, Jeff! Elizabeth loves helping people and we’re all lucky to have her!"
Ben Wiemerslage
July 2, 2025
"James is a wonderful insurance Agent. He and his team are very knowledgeable and friendly. This is a great place to do business."
"Thank you Ben!"
Austin Mulcahy
June 13, 2025
"Very helpful and super easy to work with"
"Thanks so much, Austin!"
Dan D.
May 22, 2025
"Very helpful staff and agents. Feels like a very local environment.Tyler was great to work with."
"Thanks so much Dan!"